| Free Shipping $159+ | Magic Code:2214 | ×
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HOW IT WORKS

Contact Our Team

Support@mpdresses.com

This is our service mailbox. Most of your questions will be resolved here.


Design@mpdresses.com

If you have any special idea about dress.


social@mpdresses.com

If you have any cooperation affairs requirements.


info@mpdresses.com

If you have any policy or legal requirements.


We provide email response within 12 hours and will do our best to address your needs as quickly as possible. If you have any questions or concerns, please don't hesitate to contact us via Email. 


If your question is about an order you've placed with us, please advise us your order number so that we may better serve you. 

Shipping Methods

SHIPPING METHODS

Through our partnership with some main couriers, we are pleased to provide an enhanced international shopping experience for our customers in select countries, with support for many more coming soon. 


SHIPPING AREA

UnitedStates | Canada | Australia

New Zealand | Austria | Belgium

Czech Republic | Denmark | Estonia

Finland | France | Germany | Greece

Hungary | Ireland | Italy | United Kingdom

Luxembourg | Malta | Netherlands

Norway | Poland | Portugal | Slovenia

Spain | Sweden | Switzerland |  Latvia

Japan | Malaysia | Mexico | Singapore

South Korea | Thailand | Vietnam

For countries not on this list, we do not provide order services for the time being.


SHIPPING COST

International shipping is calculated based on a number of factors. To check the shipping cost to your country, add the desired items to cart, fill in your address and select the shipping method, you'll see the shipping cost. 


We currently offer three shipping methods:

1)Expedited Shipping

This shipping method is the fastest available. Delivery times are between 3 - 5 days to all major destinations.

2)Standard Shipping

Standard shipping takes a bit longer than expedited shipping but costs less. Delivery times are between 6 - 8 days to all major destinations.

3)Free Shipping (6-8 days)

For our Customers, free shipping applies when the merchandise is over 159 US dollars.

Please note that free shipping uses standard shipping. This means you can choose between three shipping modes according to your needs.


Why can't I see free shipping?

If the order price does not exceed 145 US dollars, the option for free shipping will not appear.


ABOUT PACKAGING

To stand up for environmental protection, our dress packing is simple. The packing is solid. and safe to prevent the occurrence of pilling, color fade or shrink.


ORDER TRACKING

Please note that for each shipment notification email you receive, tracking may not be available for the first 24-48 hours. If 48 hours have passed and you are still unable to track your order, please contact us to ask for help. Once you get your tracking number from our email, you could learn the status of your parcel by entering our tracking number on the tracking page of the courier's official website.

Payment Methods

We use PayPal as a payment service provider.


You can pay with credit card, debit card, bank account or PayPal. Once your order is submitted, you will be redirected to PayPal's site. you could make the payment safely there. The payment is traceable,

Return Policy

KEY INFORMATION

1. Our dresses are made-to-order. All custom size dresses do not qualify for return.

2. For health reasons, all returned dresses must be in their original condition - unworn, unwashed, unaltered, undamaged and no smell of perfume.

3. All complaints including return/exchange requests must be made within 14 days upon receipt of your package.    

4. A Return Form must be included with returned item to receive credit. You can apply for Return Form by support@mpdresses.com.

5. All returns without prior approval from our Customer Service will not be accepted. 

6. Product received without a Return Form becomes the property of MPdresses.com

7. Returned shipping is the responsibility of the sender.

8. Custom duty (VAT) charged by your government will not be refunded.

 

ABOUT RETURN&EXCHANGES


1. Standard Sizes 

If your product is ordered in a standard size with no other alterations, you can contact our customer service for exchange or return. You will be refunded 80% of total payment with shipping cost subtracted. You will be responsible for return shipping as well. 


Since all dresses are made from scratch our tailoring team spends hours and hours on every dress ordered online and we do not resell sold dresses. We may reject your return request for the reasons below, 


1)You delivered us incorrect measurements initially and did not refer to our online size chart. 

2)You ordered multiple dresses to try on and decided to keep only one. 


2. Quality Issues

Defective or damaged items: If your items were defective or damaged and confirmed by our custom service team, you would be qualified for a refund.


Color mismatch: Although we attempt to represent online colors as accurately as possible, we cannot guarantee that the colors shown on your end will match actual finished products. The tone of lights, photoshop work of displayed pictures and different settings of computer monitors and screens may cause slight color disobedience.   


3. Sizing and Fitting Issues

As all of our dresses are hand-sewn, the finished gowns may vary by approximately one inch in either direction of the specified measurements. To ensure your dress will fit you perfectly, our tailoring team will leave extra fabric in the seams for alteration. 


All finished products will go through twice quality control inspection and if you believe the measurements of your dress is off please send us pictures of you in the dress and have a professional measure it. 


4. Shipping Issues

If your item was mis-shipped and lost due to incorrect information given to the courier by us, you would be eligible for a full refund(shipping cost included).

If there was an item missing in your order, please contact our customer service to send you the missing item or ask for a refund. If local courier lost your package during delivering please contact them ASAP and we will assist you in getting a refund. 

If your items were damaged during delivery, please reject the package and inform us.   


RETURN PROCEDURES

Step 1: Please send us an email at support@mpdresses.com with your Order ID within 14 days upon receipt of your package. Please include an explanation and photographs if possible. The returns without prior approval from our Customer Service are not acceptable.


Step 2: Once our Customer Service approve your request, we will provide you with a return address as well as a Product Return Form. Please go to your local post office and send the item(s) within 7 days upon receiving the return form.


*Note: Please don’t use expedited courier like UPS, DHL or FedEx since we will be charged high custom duty when collecting your returned package. The normal economic Post Office service would be recommended. Please email us tracking number of your returned parcel.


Step 3: We will process the refund as soon as your package is delivered at our facility and inspected. Please be patient since time frame for return shipping might be  unpredictable.  


FOR YOUR PROTECTION

We take the security of our customers very seriously. Therefore, we have implemented fraudulent charges. If your order triggers a review by our fraud prevention department, we may require additional information in order to approve for processing. You will be contacted immediately in regards to this matter, and we ask that you contact us back as soon as possible to confirm your order and avoid any further delay. Any order held for verification purposes by our fraud prevention department may be delayed until needed information is received and confirmation process is completed. Orders may be flagged due to incorrect/incomplete billing or shipping information, address confirmation, or return policy review. Any delay in shipping or needed upgrade due to this verification process is the responsibility of the customer.

Terms of service

OVERVIEW


This website is operated by MPdresses. Throughout the site, the terms “we”, “us” and “our” refer to MPdresses. MPdresses offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.


Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


SECTION 1 - ONLINE STORE TERMS


By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.


SECTION 2 - GENERAL CONDITIONS


We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.


SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION


We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES


Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.


SECTION 5 - PRODUCTS OR SERVICES (if applicable)


Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION


We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.


You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.


For more detail, please review our Returns Policy.


SECTION 7 - OPTIONAL TOOLS


We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.


SECTION 8 - THIRD-PARTY LINKS


Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.


SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS


If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.


SECTION 10 - PERSONAL INFORMATION


Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.


SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS


Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.


SECTION 12 - PROHIBITED USES


In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall MPdresses, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


SECTION 14 - INDEMNIFICATION


You agree to indemnify, defend and hold harmless MPdresses and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.


SECTION 15 - SEVERABILITY


In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.


SECTION 16 - TERMINATION


The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).


SECTION 17 - ENTIRE AGREEMENT


The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.


SECTION 18 - GOVERNING LAW


These Terms of Service and any separate agreements whereby we provide you Services shall be governed by mpdresses.com Holder.


SECTION 19 - CHANGES TO TERMS OF SERVICE


You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.


SECTION 20 - CONTACT INFORMATION


Questions about the Terms of Service should be sent to us at info@mpdresses.com.

Our Guarantee

FABRIC SOURCING

MPdresses.com pride ourselves in only using the highest quality textiles for our dress collections. Our purchasing and quality-control departments only source and use the best quality raw materials, such as delicate silk, rich satin, ethereal tulle, and soft chiffon, from a wide range of reputable fabric manufacturers and suppliers. Likewise, we only use high quality embellishment materials: Rhinestones, beading, lace and sequins for beautiful and timeless detailing designs.



TAILORING

We have invested into advanced technologies to optimize the many complex tailoring processes, and all of our dresses are made by highly skilled and professional pattern makers, cutters and seamstresses who pride themselves on quality work.



FIT

As the fit of your dress is very important to us, we offer two options during the selection process. We have provided a standard size chart for you to choose from, and you can follow our easy-to-use guidelines and videos to ensure you get the best fit, or you can give us your personal dress measurements. If you decide to use your own measurements, we strongly recommend you have your measurements taken by a professional seamstress /dressmaker to ensure the accurate measurement before buying any dress online.



PACKAGING

All our garments are well- packaged individually under strict guidelines, to protect against any possible damage during the shipping process. We guarantee that you will receive your dress in excellent condition, as we only work with major, trusted international carriers. 

About Us

WHO WE ARE

We are located in China, and have more than 12 years in the garment industry. At first, we served only our national customers, but with the development and expansion of international transport networks, and with powerful technological advances, we entered the international market and became a global online fashion retailer.


OUR MISSION

Our mission is simple: We strive to provide a mix of quality, service, and value, and to give people the freedom to choose their own style any time, to reveal their unique beauty and personality through unique and beautiful dresses. We are committed to your satisfaction and you can order from us with confidence that the process will be hassle-free and your final product will be top-notch.


AFFORDABLE VALUE

Different from traditional clothing retailers, we adopt online sales model and made-to-order model. This characteristic has greatly reduced our operating costs. Our dresses, whether standard-sized or made-to-order, won’t cost you a fortune, we are located in a country which is rich in affordable resources, and has a relatively lower cost of labour. The use of technology, internet and web marketing also enables us to operate our facilities online, with no need for physical stores or expensive advertising, thus we can offer high quality and affordable fashions to your exact satisfaction.


HIGH QUALITY

Your satisfaction is our ultimate inspiration, thus we take great pride in the design and manufacture of our customized items to ensure their fit and longevity. Using only the best quality materials, high skilled and meticulous employees, advanced technologies and state-of-the-art facilities. You can rely on our total commitment to create your perfect dress.  

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